Refund policy

 

We Love Our Customers

We want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

Aero Carbon Fiber will accept, for return or exchange, items that are purchased from our website within 30 days of the purchase under the following conditions:

  • There are no visible signs of damage.
  • All original packaging is intact.

Any sign of damage will compromise the Aero Carbon Fiber guarantee.

Item(s) cannot be returned or exchanged after 30 days of purchase.

Exemptions

Several types of goods are exempt from being returned, including intimate apparel (under-garments), sanitary goods, hazardous materials, or flammable liquids or gases.

Return Process

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact us at sales@aerocarbonfiber.org and provide your order number and reason for return or exchange. We will handle your request based on the rules stated on this page.

Exchanges (If Applicable)

For exchanges, please follow the same process as returns. Contact sales@aerocarbonfiber.org with your order number and reason for the exchange. Your request will be handled according to the guidelines on this page.

Return Shipping (If Applicable)

You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

Late or Missing Refunds (If Applicable)

Please allow 2-3 business days for your refund to post, as there is often some processing time between financial institutions. If you still have not received your refund after this time frame, please email us at sales@aerocarbonfiber.org, and we will investigate the matter further.

Gifts

Follow the same instructions as above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at sales@aerocarbonfiber.org.

Please note, you must report the damage to us within 48 hours of receiving the item. We will use the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Feel free to email us at sales@aerocarbonfiber.org to let us know how we are doing. We take your feedback seriously and are always striving to improve.