Privacy policy

Last updated: January 25, 2025

This Privacy Policy describes how Aero Carbon Fiber (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aerocarbonfiber.org (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to:

Communicate with you
Provide or improve the Services
Comply with any applicable legal obligations
Enforce any applicable terms of service
Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information that you directly submit to us may include:

Contact details: name, address, phone number, and email
Order information: name, billing address, shipping address, payment confirmation, email address, and phone number
Account information: username, password, security questions, and other information used for account security purposes
Customer support information: any details you provide in communications with us (e.g., when sending a message through the Services)

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This can be done through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

Device information
Browser information
Information about your network connection
Your IP address
Other information regarding your interaction with the Services

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Support partners (e.g., Shopify)
Payment processors, who collect payment information to process your payments and fulfill your orders
Third-party advertising partners, who may use online tracking technologies to collect information

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services: To process payments, fulfill orders, send notifications, create, maintain, and manage your account, arrange for shipping, and facilitate returns and exchanges.
Marketing and Advertising: To send promotional communications, personalize advertisements, and improve services.
Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement: To provide customer support and improve services.

Cookies

We use cookies to improve the Site and Services, run analytics, and personalize your experience. You can remove or block cookies through your browser settings, but this may negatively impact your user experience and limit certain functionality.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics).
With business and marketing partners to provide services and advertise to you.
With your consent, such as to ship products or integrate social media widgets.
In business transactions like mergers or bankruptcies, or to comply with legal obligations.
With affiliates or within our corporate group for operational purposes.

Third-Party Websites and Links

We may provide links to third-party websites. These sites are not controlled by us, and we are not responsible for their privacy practices or content.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us to request its deletion.

Security and Retention of Your Information

While no security system is completely impenetrable, we take reasonable measures to protect your information. We may retain your personal information as long as necessary for legal, operational, or business purposes.

Your Rights

Depending on where you live, you may have the right to:

Access/Know: Request details about your personal information.
Delete: Request the deletion of your personal information.
Correct: Request correction of inaccurate personal information.
Portability: Request a copy of your personal information and transfer it to another entity.
Restriction of Processing: Request that we stop processing your personal information.
Withdrawal of Consent: Withdraw consent for data processing.

For more information, or to exercise any of your rights, please contact us.

Complaints

If you are unsatisfied with how we handle your personal information, please contact us. Depending on your location, you may be able to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer your personal information outside of your home country. If we transfer data from Europe, we comply with recognized transfer mechanisms.